Terms And Conditions

WALIT Website and SSO-ID Terms & Conditions

Use of the WALIT Platform/WALIT Services

Please read the following terms and conditions carefully before registering on, accessing, browsing, downloading or using the WALIT website located at WALIT.net, and all associated sites linked to WALIT.net, or the WALIT mobile application or any similar platform (hereinafter collectively, the WALIT Platform run by WALIT LTD, having its registered office at Nagen House, Kumkuma Lane, Trou Aux Biches, Mauritius (hereinafter collectively, WALIT LTD or WALIT ) on any device and/or before availing any services offered by WALIT on the WALIT Platform which may include services such as recharge or bill payment, digital products, semi-closed wallet service and marketplace service or any other service that may be offered by WALIT on the WALIT Platform (hereinafter individually, and collectively, the WALIT Services). For the avoidance of doubt, it is clarified that these terms and conditions shall apply to all WALIT Services, whether offered by WALIT LTD or its affiliates.

Acceptance

By registering on, accessing, browsing, downloading or using the WALIT Platform for any general purpose or for the specific purpose of availing any WALIT Service, You agree to be bound by the single-login ID (hereinafter SLID) terms and conditions set forth below as well as by the service-specific terms and conditions applicable to each WALIT Service (hereinafter collectively, the T&Cs). These T&Cs shall also include any additional or modified terms and conditions in relation to the SLID or any additional or modified service-specific terms and conditions in relation to any WALIT Service or any future service that may be offered by WALIT on the WALIT Platform. By registering on, accessing, browsing, downloading or using (as applicable) the WALIT Platform or availing any WALIT Service or the SLID, You automatically and immediately agree to all the T&Cs. If at any time You do not accept or agree with any of the T&Cs or do not wish to be bound by the T&Cs, You may not access, browse or use the WALIT Platform and immediately terminate Your availing the WALIT Services. Accepting or agreeing to the T&Cs will constitute a legal contract (hereinafter Agreement) between You, being at least 18 years of age and an individual user of the WALIT Platform or a customer or beneficiary of the WALIT Services, and WALIT. All services are rendered by WALIT through the WALIT Platform under the brand name “WALIT” (or any derivatives or variations thereof). Consequently, all the rights, benefits, liabilities and obligations under the T&Cs shall, as the case may be, accrue to the benefit of, or incurred by, WALIT, regarding Your use of WALIT’s digital services (which includes but may not be limited to prepaid recharge, bill payment, booking movie tickets, bus tickets, hotel rooms or flight tickets), the semi closed wallet service, the marketplace service or any such other services which may be added on the WALIT Platform and which will henceforth be a WALIT Service, from time to time. The WALIT Services shall be used by You subject to Your adherence with the T&Cs. As long as You accept and comply with these T&Cs, WALIT grants You a personal, non-exclusive, non-transferable, limited, revocable privilege to enter and use the WALIT Platform and/or avail the WALIT Services.

Eligibility

The WALIT Services are not available to persons under the age of 18 or to anyone previously suspended or removed by WALIT from availing the WALIT Services or accessing the WALIT Platform. By accepting the T&Cs or by otherwise using the WALIT Services on the WALITPlatform, You represent that You are at least 18 years of age and have not been previously suspended or removed by WALIT, or disqualified for any other reason, from availing the WALIT Services or using the WALIT Platform. In addition, You represent and warrant that You have the right, authority and capacity to enter into this Agreement and to abide by all the T&Cs as part of this Agreement. Finally, You shall not impersonate any person or entity, or falsely state or otherwise misrepresent Your identity, age or affiliation with any person or entity. Finally, in the event of any violation of the T&Cs, WALIT reserves the right to suspend or permanently prevent You from availing WALIT Services or using the WALIT Platform.

Other Terms and Conditions

Additional terms and conditions may apply in order for You to avail specific WALIT Services and to specific portions or features of the WALIT Platform, including contests, promotions or other similar features, all of which terms are made a part of these T&Cs by this reference. You agree to abide by such other terms and conditions, including where applicable representing that You are of sufficient legal age to use or participate in such service or feature. If there is a conflict between these T&Cs and the terms posted for or applicable to a specific portion of the WALIT Platform or for any WALIT Service offered on or through the WALIT Platform, the latter terms shall control with respect to Your use of that portion of the WALIT Platform or the specific WALIT Service. WALIT may make changes to any WALIT Services offered on the WALIT Platform, or to the applicable terms for any such WALIT Services, at any time, without notice. The materials on the WALIT Platform with respect to the WALIT Services may be out of date, and WALIT makes no commitment to update the materials on the WALIT Platform with respect to such WALIT Services. The following terms also govern and apply to Your use of the WALIT Platform, and they are incorporated herein by this reference: https://WALIT.net/about-us/our-policies/#tandchttps://WALIT.net/privacy-policy

SLID Service, Participating Platforms

WALIT’s SLID service offers You the convenience, after a one-time registration any WALIT Platform, to sign on (log in) to all web pages and online platforms operated by WALIT or its affiliates (hereinafter the Participating Platforms) with single log-in access / data, without going through a separate registration process every time. After successfully registering for the SLID Service, the user can log-in via each Participating Platform with his SLID access credentials. Moreover, if already logged in to one of the Participating Platforms, the user can immediately use all other Participating Platforms without additional log-in procedures (subject to the respective Participating Platform requiring further declarations). The Participating Platforms that offer the SLID as a login feature, are visible on registration and in the user account. The number of Participating Platforms may also vary in the course of time. With regard to the contractual relationships of the users with the respective Participating Platforms, for the purposes of which WALIT’s SLID service is or can be used in accordance with these T&Cs, these can alternatively have their own commercial and user terms and conditions. These business or user terms and conditions are available on the respective Participating Platforms. For the respective contents of the Participating Platforms, the respective affiliate of WALIT is solely responsible only for those content that it actually operates. For the SLID service, these T&Cs apply exclusively, whereas for the use of the Participating Platforms, their business and user terms and conditions apply along with these T&Cs. The SLID shall be owned and operated by WALIT LTD for use on all Participating Platforms. For the use of WALIT’s SLID service, the user must register. Registration as a user is only allowed if the user meets the eligibility criteria as set out in these T&Cs. Each user can set up only one user account.

The user is obliged to provide correct and complete information during the registration and use of the SLID service. The login data is intended solely for personal use by the user and therefore always to be kept secret and safe. The user is not entitled to share his login details with third parties to use the SLID service or to disclose them otherwise. The user is obliged to inform WALIT immediately on becoming aware of and/or suspecting a case of any unauthorized use, disclosure and/or misuse of their access data or of their user account. Furthermore, the user is obliged not to use the user account of another person. Submission of the duly completed registration form by the user simply provides invitation to us to make an offer to enter into the agreement on the use of our SLID service (hereinafter the SLID Agreement). Our offer for the conclusion of the SLID Agreement is then effected by the fact that WALIT sends the user a confirmation by e mail, in which a confirmation link is included next to the user name and the password for the SLID Service. By the user clicking on this confirmation link, the user accepts WALIT’s offer, so that in this way the SLID Agreement enters into force. Conclusion of the SLID Agreement may, also be effected through other communication modes and following such processes which help achieve the same purpose as the aforementioned e-mail confirmation process. WALIT is entitled to reject individual users without giving reasons. The user guarantees that the data submitted for their user account (and any other information that is otherwise left for WALIT) are in all respects complete, true, accurate and not misleading. Any changes to user’s data should be promptly updated correctly in its account.

Communication Policy

By accepting the T&Cs, You accept the following: WALIT may send alerts to the mobile phone number provided by You while registering with the WALIT Platform for the SLID service or on any updated mobile number subsequently provided by You on the WALIT Platform, or via e-mail or push notifications. The alerts will be received in case of SMS, only if the mobile phone is in ‘On’ mode to receive the SMS, in case of e-mail, only if the e-mail servers and e-mail ids are functional, and in case of push notifications, if the user has enabled the receipt of such notifications. If the mobile phone is in ‘Off’ mode or if the e-mail servers or ids are not functional or if the push-notifications feature has been turned off, then You may not get the alert at all or get delayed messages.

WALIT will make best efforts to provide alerts via SMS/e-mail/push notifications and it shall be deemed that You shall have received the information sent from WALIT as an alert on the mobile phone number or e-mail id provided during the course of, or in relation to, using the WALIT Platform or availing any WALIT Services. WALIT shall not be under any obligation to confirm the authenticity of the person(s) receiving the alert. You cannot hold WALIT liable for non-availability of the SMS/email alert/push notifications service in any manner whatsoever.

The SMS/e-mail alert/push notification service provided by WALIT is an additional facility provided for Your convenience and that it may be susceptible to error, omission and/or inaccuracy. In the event that You observe any error in the information provided in the alert, WALIT shall be immediately informed about the same by You and WALIT will make best possible efforts to rectify the error as early as possible. You shall not hold WALIT liable for any loss, damages, claim, expense including legal cost that may be incurred/suffered by You on account of the SMS/e-mail alert/push notification facility. The clarity, readability, accuracy and promptness of providing the SMS/e-mail alert/push notification service depend on many factors including the infrastructure and connectivity of the service provider. WALIT shall not be responsible for any non-delivery, delayed delivery or distortion of the alert in any way whatsoever.

You will indemnify and hold harmless WALIT and the SMS/e-mail service provider including its officials from any damages, claims, demands, proceedings, losses, costs, charges and expenses whatsoever including legal charges and attorney’s fees which WALIT or the SMS/e-mail service provider may at any time incur, sustain, suffer or be subjected to as a consequence of, or arising out of, any of the following: (i) misuse by You or improper or fraudulent information provided by You; (ii) incorrect number or a number that belongs to an unrelated third party provided by You; and/or (iii) the customer receiving any message relating to the reservation number, travel itinerary information, booking confirmation, modification to a ticket, cancellation of ticket, change in bus schedule, delay, and/or rescheduling from WALIT and/or the SMS/e-mail service provider.

Use of WALIT Platform

You understand that except for information, products or services clearly indicated as being supplied by WALIT, we do not operate, control, or endorse any information, products or services on the Internet in anyway. You also understand that WALIT cannot and does not guarantee or warrant that files available for download through the WALIT Platform will be free of viruses, worms or other code that may be damaging. You are responsible for implementing procedures to satisfy Your particular requirements of Internet security and for accuracy of data input and output.

Prohibited Conduct

By accessing or using the WALIT Platform or by availing WALIT Services, You agree not to: violate the T&Cs ;

impersonate any person or entity, falsely claim or otherwise misrepresent Your affiliation with any person or entity, or access the accounts of others without permission, forge another person’s digital signature, misrepresent the source, identity, or content of information transmitted via the WALIT Services, perform any other similar fraudulent activity or otherwise avail WALIT Services with what we reasonably believe to be potentially fraudulent funds;

infringe our or any third party’s intellectual property rights, rights of publicity or privacy; use the WALIT Services if You are under the age of 18 years without a parental sponsor or, in any event, use the WALIT Services if You are under the age of 13 years old even with a parental sponsor and in accordance with applicable law;

post or transmit any message which is libellous, defamatory or which discloses private or personal matters concerning any person;

post or transmit any message, data, image or program which is pornographic, vulgar or offensive in nature;

refuse to cooperate in an investigation or provide confirmation of Your identity or any other information provide by You to WALIT;

remove, circumvent, disable, damage or otherwise interfere with security-related features of the WALIT Services and the WALIT Platform or features that enforce limitations on the use of the WALIT Services or the WALIT Platform;

reverse engineer, decompile, disassemble or otherwise attempt to discover the source code of as regards WALIT Services or WALIT Platform or any part thereof, except and only to the extent this is expressly permissible by applicable law;

use the WALIT Services or the WALIT Platform in any manner that could damage, disable, overburden, or impair it, including, without limitation, using the WALIT Services or the WALIT Platform in an automated manner;

modify, adapt, translate or create derivative works based upon the WALIT Services and the WALIT Platform or any part thereof, except and only to the extent that that this is permissible by applicable law;

intentionally interfere with or damage operation of the WALIT Services or the WALIT Platform or any other user’s enjoyment of it, by any means, including uploading or otherwise disseminating viruses, adware, spyware, worms, or other malicious code or file with contaminating or destructive features;

use any robot, spider, other automatic device, or manual process to monitor or copy the WALIT Platform without prior written permission;

interfere or disrupt the WALIT Platform or networks connected to the WALIT Platform; take any action that imposes an unreasonably or disproportionately large load on WALIT’s infrastructure/network;

use any device, software or routine to bypass the WALIT Platform’s robot exclusion headers, or interfere or attempt to interfere, with the WALIT Services;

forge headers or manipulate identifiers or other data in order to disguise the origin of any content transmitted through the WALIT Platform or to manipulate Your presence on the WALIT Platform;

sell the WALIT Services, information, or software associated with or derived from it; use the facilities and capabilities of the WALIT Platform to conduct any activity or solicit the performance of any illegal activity or other activity which infringes the rights of others; breach this Agreement, the SLID Agreement or any other agreement or policy as may be applicable pursuant to the T&Cs;

provide false, inaccurate or misleading information;

use the WALIT Platform to collect or obtain personal information, including without limitation, financial information, about other users of the WALIT Platform, except and only as expressly provided in the T&Cs;

availWALIT Services with what WALIT reasonably believes to be potentially fraudulent funds;

use the WALIT Services in a manner that results in or may result in complaints, disputes, reversals, chargebacks, fees, fines, penalties and other liability to WALIT, a third party or You;

use the WALIT Services in a manner that WALIT or any payment card network reasonably believe to be an abuse of the payment card system or a violation of payment card network rules;

take any action that may cause WALIT to lose any of the WALIT Services from its service providers or lose any of its recharge partners or business partners, including mobile operators or telecom companies, payment processors or other suppliers;

send automated request of any kind to the WALIT Platform without express permission in advance from WALIT.

Termination; Agreement Violations

You agree that WALIT, in its sole discretion, for any or no reason, and without penalty, may suspend or terminate Your account (or any part thereof) or Your use of the WALIT Services/WALIT Platform and remove and discard on the WALIT Platform all or any part of Your account, Your user profile, or Your recipient profile, including Your SLID, at any time. WALIT may also in its sole discretion and at any time discontinue providing access to the WALIT Services, or any part thereof, with or without notice. You agree that any termination of Your access to the WALIT Services/WALIT Platform or any account You may have or portion thereof may be effected without prior notice, and You agree that WALIT will not be liable to You or any third party for any such termination or interruption. Any suspected fraudulent, abusive or illegal activity may be referred to appropriate law enforcement authorities. These remedies are in addition to any other remedies WALIT may have at law or in equity. Upon termination for any reason, You agree to immediately stop using the WALIT Services/WALIT Platform.

Limitation of Liability and Damages

In no event, WALIT or its contractors, agents, licensors, partners or suppliers will be liable to You for any special, indirect, incidental, consequential, punitive, reliance, or exemplary damages (including without limitation lost business opportunities, lost revenues, or loss of anticipated profits or any other pecuniary or non-pecuniary loss or damage of any nature whatsoever) arising out of or relating to:

(i) this Agreement;

(ii) the SLID Agreement;

(iii) the WALIT Services, the WALIT Platform or any reference site/app/platform/service; or

(iv) Your use or inability to use the WALIT Services, the WALIT Platform (including any and all materials) or any reference sites/app/platform/service, even if WALIT or a WALIT authorized representative has been advised of the possibility of such damages.

In no event, WALIT, directors, employees, agents will be liable to You for any damages, liabilities, losses, and causes of action arising out of or relating to:

(i) this Agreement;

(ii) the SLID Agreement;

(iii) the WALIT Services, the WALIT Platform or any reference site/app/platform/service; or

(iv) Your use or inability to use the WALIT services, the WALIT Platform (including any and all materials) or any reference sites/app/platform/service; or

(v) any other interactions with WALIT, however caused and whether arising in contract, tort including negligence, warranty or otherwise, beyond or in excess of the amount paid by You, if any, for using the portion of the WALIT Service or the WALIT Platform giving rise to the cause of action, or beyond or in excess Rs. 5,000, whichever is less.

You acknowledge and agree that WALIT has offered its products and services, set its prices, and entered into this Agreement in reliance upon the warranty disclaimers and the limitations of liability set forth herein, that the warranty disclaimers and the limitations of liability set forth herein reflect a reasonable and fair allocation of risk between You and WALIT, and that the warranty disclaimers and the limitations of liability set forth herein form an essential basis of the bargain between You and WALIT. WALIT would not be able to provide the services to You on an economically reasonable basis without these limitations. Applicable law may not completely allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitations or exclusions will apply to You subject to applicable law. In such cases, WALIT’s liability will be limited to the fullest extent permitted by applicable law. This paragraph shall survive the termination of this Agreement.

Indemnification

You agree to indemnify, save, and hold WALIT, its affiliates, employees, officers, directors and partners harmless from any and all claims, losses, damages, and liabilities, costs and expenses, including without limitation legal fees and expenses, arising out of or related to:

i) Your use or misuse of the WALIT Services or of the WALIT Platform;

(ii) any violation by You of this Agreement or the SLID Agreement; or

(iii) any breach of the representations, warranties, and covenants made by You herein. WALIT reserves the right, at Your expense, to assume the exclusive defense and control of any matter for which You are required to indemnify WALIT, including rights to settle, and You agree to cooperate with WALIT’s defense and settlement of these claims. WALIT will use reasonable efforts to notify You of any claim, action, or proceeding brought by a third party that is subject to the foregoing indemnification upon becoming aware of it. This paragraph shall survive termination of this Agreement.

Disclaimer; No Warranties

To the fullest extent permissible pursuant to applicable law, WALIT and its third-party partners disclaim all warranties or guarantees – whether statutory, express or implied – including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement of proprietary rights. No advice or information, whether oral or written, obtained by You from WALIT or through the WALIT Services or the WALIT Platform will create any warranty or guarantee other than those expressly stated herein.

For the purposes of this Disclaimer, You expressly acknowledge that as used in this section, the term “WALIT” includes WALIT’s officers, directors, employees. You acknowledge that WALIT is a reseller of mobile recharges and is not liable for any third party (telecom companies, mobile operators or suppliers) obligations due to rates, quality and all other instances, whether to any such telecom companies’ subscribers or otherwise. You expressly agree that use of the WALIT Services on the WALIT Platform is at Your sole risk. It is Your responsibility to evaluate the accuracy, completeness and usefulness of all opinions, advice, services, merchandise and other information provided through the site or on the Internet generally.

WALIT does not warrant that the WALIT Services will be uninterrupted or error-free or that defects in the site will be corrected. The WALIT Services and the WALIT Platform and any data, information, third party software, reference sites, services, or software made available in conjunction with or through the services and the site are provided on an “as is” and “as available,” “with all faults” basis and without warranties or representations of any kind either express or implied. WALIT, and its partners do not warrant that the data, WALIT software, functions, or any other information offered on or through the WALIT Services/WALIT Platform or any reference sites/platforms/apps/services will be uninterrupted, or free of errors, viruses or other harmful components and do not warrant that any of the foregoing will be corrected.

WALIT and its licensors, and partners do not warrant or make any representations regarding the use or the results of the use of the WALIT Services/WALIT Platform or any reference sites/platforms/apps/services in terms of correctness, accuracy, reliability, or otherwise. You understand and agree that You use, access, download, or otherwise obtain information, materials, or data through the WALIT Services/WALIT Platform or any reference sites/platforms/apps/services at Your own discretion and risk and that You will be solely responsible for any damage to Your property (including Your computer system and mobile device or any other equipment) or loss of data that results from the download or use of such material or data. We do not authorize anyone to make any warranty on our behalf and You should not rely on any such statement. This paragraph shall survive termination of this Agreement. In no event will WALIT be liable for any incidental, consequential, or indirect damages (including, but not limited to, damages for loss of profits, business interruption, loss of programs or information, and the like) arising out of the use of or inability to use the WALIT Platform.

Ownership; Proprietary Rights

The WALIT Services and the WALIT Platform are owned and operated by WALIT. The visual interfaces, graphics, design, compilation, information, computer code (including source code and object code), products, software, services, and all other elements of the WALIT Services and the WALIT Platform provided by WALIT (hereafter Materials) are protected by Mauritian copyright, trade dress, patent, and trademark laws, international conventions, and all other relevant intellectual property and proprietary rights, and applicable laws. As between You and WALIT, all Materials, trademarks, service marks, and trade names contained on the WALIT Platform are the property of WALIT.

You agree not to remove, obscure, or alter WALIT or any third party’s copyright, patent, trademark, or other proprietary rights notices affixed to or contained within or accessed in conjunction with or through the WALIT Services/WALIT Platform. Except as expressly authorized by WALIT, You agree not to sell, license, distribute, copy, modify, publicly perform or display, transmit, publish, edit, adapt, create derivative works from, or otherwise make unauthorized use of the Materials.

WALIT reserves all rights not expressly granted in this Agreement. If You have comments regarding the WALIT Services and/or the WALIT Platform or ideas on how to improve it, please contact customer service. Please note that by doing so, You hereby irrevocably assign to WALIT, and shall assign to WALIT, all rights, title and interests in and to all ideas and suggestions and any and all worldwide intellectual property rights associated therewith. You agree to perform such acts and execute such documents as may be reasonably necessary to perfect the foregoing rights.

Modification of this Agreement

WALIT reserves the right to change, modify, add, or remove portions of this Agreement (each, a change and collectively, changes) at any time by posting notification on the WALIT Platform or otherwise communicating the notification to You. The changes will become effective, and shall be deemed accepted by You, 24 hours after the initial posting and shall apply immediately on a going-forward basis with respect to Your use of the WALIT Platform, availing the WALIT Services or for payment transactions initiated after the posting date. If You do not agree with any such change, Your sole and exclusive remedy is to terminate Your use of the WALIT Services/WALIT Platform. For certain changes, WALIT may be required under applicable law to give You advance notice, and WALIT will comply with such requirements.Your continued use of the WALIT Platform following the posting of changes will mean that You accept and agree to the changes.



Notice

WALIT may provide You with notices and communications by e-mail, SMS, push notifications, regular mail or postings on the WALIT Platform or by any other reasonable means. Except as otherwise set forth herein, notice to WALIT must be sent by courier or registered mail to WALIT LTD,Nagen House, Kumkuma Lane, Trou Aux Biches, Mauritius.

Waiver

The failure of WALIT to exercise or enforce any right or provision of this Agreement will not constitute a waiver of such right or provision. Any waiver of any provision of this Agreement will be effective only if in writing and signed by WALIT.

Dispute Resolution

If any dispute, controversy or claim arises under this Agreement or in relation to any WALIT Service or the WALIT Platform, including any question regarding the existence, validity or termination of this Agreement or T&Cs (hereinafter Dispute), the parties shall use all reasonable endeavours to resolve such Dispute amicably. If the parties are unable to resolve the Dispute amicably within 30 days of the notice of such Dispute, WALIT may elect to resolve any Dispute by a binding arbitration in accordance with the provisions of the Mauritian Arbitration & Conciliation Act, 1996 (hereinafter Act).

Such Dispute shall be arbitrated on an individual basis and shall not be consolidated in any arbitration with any claim or controversy of any other party. The Dispute shall be resolved by a sole arbitrator, appointed in accordance with the Act. The seat of the arbitration shall be Port Louis and the language of this arbitration shall be English. Either You or WALIT may seek any interim or preliminary relief from a court of competent jurisdiction in Port Louis necessary to protect the rights or the property belonging to You or WALIT (or any of our agents, suppliers, and subcontractors), pending the completion of arbitration. Any arbitration shall be confidential, and neither You nor WALIT may disclose the existence, content or results of any arbitration, except as may be required by law or for purposes of enforcing the arbitration award.

All administrative fees and expenses of arbitration will be divided equally between You and WALIT. In all arbitrations, each party will bear the expense of its own lawyers and preparation. This paragraph shall survive termination of this Agreement.

Governing Law and Forum for Disputes

Subject to the Dispute Resolution section above, You agree that any claim or dispute You may have against WALIT must be resolved by a court having jurisdiction in Port Louis, Mauritius. You agree to submit to the personal jurisdiction of the courts located within Port Louis, Mauritius, for the purpose of litigating all such claims or disputes. This Agreement shall be governed by Mauritian law. This paragraph shall survive termination of this Agreement.

Severability

If any provision of this Agreement is held to be unlawful, void, invalid or otherwise unenforceable, then that provision will be limited or eliminated from this Agreement to the minimum extent required, and the remaining provisions will remain valid and enforceable.

Survival

Upon termination of this Agreement, any provision which, by its nature or express terms should survive, will survive such termination or expiration as applied to transfers and relationship prior to such termination or expiration.

Headings

The heading references herein are for convenience purposes only and they do not constitute a part of these T&Cs and will not be deemed to limit or affect any of the provisions hereof.

Entire Agreement

This Agreement is the entire agreement between You and WALIT relating to the subject matter hereof and this Agreement will not be modified except by a change to this Agreement made by WALIT in accordance with the terms of this Agreement.

Bill Payments and Digital Products Terms & Conditions

Please read the following terms and conditions carefully before registering on, accessing, browsing, downloading or using the WALIT website located at WALIT.net, and all associated sites linked to WALIT.net, or the WALIT mobile application or any similar platform (hereinafter collectively, the WALIT Platform) run by WALIT LTD, having its registered office at Nagen House, Kumkuma Lane, Trou Aux Biches, Mauritius (hereinafter collectively, WALIT LTD or WALIT) on any device and/or before availing any travel, recharge or bill payment or digital products related services offered by WALIT on the WALIT Platform (hereinafter, individually WALIT Digital Service and collectively, the WALIT Digital Services).

Eligibility

The WALIT Digital Services are not available to persons under the age of 18 or to anyone previously suspended or removed by WALIT from availing the WALIT Digital Services or accessing the WALIT Platform. By accepting the T&Cs or by otherwise using the WALIT Digital Services on the WALIT Platform, You represent that You are at least 18 years of age and have not been previously suspended or removed by WALIT, or disqualified for any other reason, from availing the WALIT Bill Payment and Digital Goods Services or using the WALIT Platform. In addition, You represent and warrant that You have the right, authority and capacity to enter into this Agreement and to abide by all the T&Cs as part of this Agreement. Finally, You shall not impersonate any person or entity, or falsely state or otherwise misrepresent Your identity, age or affiliation with any person or entity. Finally, in the event of any violation of the T&Cs, WALIT reserves the right to suspend or permanently prevent You from availing WALIT Digital Services or using the WALIT Platform.

Digital Services

WALIT facilitates the payment of certain bills through the WALIT Platform with respect to certain services offered by WALIT business partners who have partnered with WALIT to enable their bills to be paid through the WALIT Platform. Please see the relevant links on the WALIT Platform for more information on WALIT’s bill payment service. Further, WALIT also offers certain digital products which facilitate the purchase of prepaid recharges for mobile, DTH, toll and data card as well as purchase of movie tickets, bus tickets, hotel reservations, flight tickets and purchase of tickets to amusement or theme parks, etc. Other digital products available on the WALIT Platform also include coupon redemption services. The terms and conditions in relation to bill payments and digital products are set out below. The terms and conditions in relation to bill payments and digital products set out below are applicable to and binding on You in conjunction with the SLID terms and conditions already accepted by You. Each SLID term or condition is applicable to and binding on You, or any of Your activities on the WALIT Platform, even if such term or condition is not specifically reproduced herein below. The terms ‘Agreement’ or ‘T&Cs’ mentioned herein below includes the terms and conditions in relation to bill payments and digital products set out below and the SLID terms and conditions as well as other service-specific terms and conditions in relation to WALIT Services or WALIT Platform.

WALIT Recharges

WALIT is only a reseller of digital products. WALIT does not provide mobile operator services and is only a reseller of prepaid mobile recharge services which are ultimately provided by telecommunications service providers (hereafter Telco or Telcos) or by other distributors or aggregators of such Telcos. WALIT is not a warrantor, insurer, or guarantor of the services to be provided by the Telcos. Prepaid mobile recharge sold by WALIT to You is sold without recourse against WALIT for any breach of contract by the Telcos. Any disputes regarding the quality, minutes provided, cost, expiration, or other terms of the mobile prepaid recharge purchased must be handled directly between You (or the recipient of the recharge) and the Telco. The terms and conditions set out in this section are applicable, mutatis mutandis, to other prepaid recharge products available on the WALIT Platform including prepaid recharges in relation to DTH, data card and toll tags as well as to other prepaid recharge products that may be offered on the WALIT Platform. WALIT will not be responsible for any failure on the part of any of its recharge partners in effecting a recharge.

Refund Policy

All sales of prepaid recharge on the WALIT Platform are final with no refund or exchange permitted. You are responsible for the mobile number or DTH account number for which You purchase the prepaid recharge and all charges that result from those purchases. You are also responsible for the information relating to data card and toll-tag recharge and all charges that result from those purchases. WALIT is not responsible for any purchase of prepaid recharge for an incorrect mobile number or DTH account number or incorrect toll or data card information. However, if in a transaction performed by You on the WALIT Platform, money has been charged to Your card or bank account and a recharge is not delivered within 24 hours of the completion of the transaction, then You shall inform us by sending an e mail to our customer services e mail address mentioned on the ‘Contact Us’ page on the WALIT Platform. Please include in the e-mail the following details – the mobile number (or DTH account number or data card or toll-tag information), operator name, recharge value, transaction date and order number. WALIT will investigate the incident and, if it is found that money was indeed charged to Your card or bank account without delivery of the recharge, then You will be refunded the money within 21 working days from the date of receipt of Your e mail. All refunds will be credited to Your semi- closed wallet. You can trigger a request in Your WALIT wallet to transfer the money from Your WALIT wallet back to source. It will take 3-21 working days for the money to show in Your bank account depending on Your bank’s policy.

Bill Payments

In order to use the bill payments service or any other WALIT Service, You will need to obtain access to the World Wide Web or the Internet, either on a computer or on any other device that can access web-based content, and You will also need to pay any service fees associated with such access. In addition, You must have all equipment necessary to make such connection to the World Wide Web or the Internet, including a computer and a modem or any other set of access devices. WALIT and/or the WALIT business partner (including WALIT’s bill payment partners) reserve the right to charge and recover from You, such fees for availing the service as the case may be.

These charges shall be effective from the time when they are posted on the WALIT Platform or on the WALIT business partner’s channel/portal/website through which You are availing the specific service. You are bound by such revisions and should therefore visit the WALIT Platform or check with the WALIT business partner’s channel/portal/website through which You are availing the specific service in order to review the applicable fees which may vary from time to time. In the event that You stop or seek a reversal of the payment instructions as may have been submitted, WALIT shall be entitled to charge and recover from You and You shall be liable to pay such charges to the bill payment service provider as may be decided by WALIT.

These charges shall be charged on to Your designated payment account or in any other manner as may be decided by WALIT. WALIT offers a convenient and secure way to make payments towards identified biller(s) using a valid payment account. Depending upon the WALIT business partner through whom the specific service is availed by You

(i) the specific features of the service may differ;

(ii) the number of billers available over the service may differ;

(iii) the type and range of payment accounts that can be used to issue a payment instructions may differ;

(iv) the modes/devices over which the service can be accessed may differ; and

(v) the charges, fees for availing the service or any aspect of the service may differ.

Specific details related to these aspects would be available with the WALIT business partner on their channel/portal/website over which the service is being availed. From time to time, WALIT, at its sole discretion, can add to or delete from such list of billers or types of payment accounts that can be used in respect of making payments to a biller. The type and range of payment accounts that can be used for making payments may differ for each biller depending on biller specifications. There may be additional fees/charge when using certain types of payment accounts in respect of a biller.

The terms upon which a payment can be made to a biller can differ depending on whether a card or a bank account is used to issue the payment instruction. Further, depending on the specific facilities allowed by a WALIT business partner, payments to a biller can be made either

(a) by issuing a payment instruction for an online debit/charge to a payment account or

(b) by scheduling an automated debit to a payment account. In using the bill payment service, You agree to: provide true, accurate, current and complete information about Yourself (“Registration Data”), Your payment account details (“Payment Data”), Your biller details (“Biller Data”); and

maintain and promptly update the Registration Data, Payment Data and Biller Data to keep it true, accurate, current and complete at all times. If You provide any information that is untrue, inaccurate, not current or incomplete, or WALIT has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, WALIT has the right to suspend or terminate Your account and refuse any and all current or future use of the WALIT Services/WALIT Platform (or any portion thereof). The term biller includes telecom operators.

WALIT assumes no responsibility and shall incur no liability if it is unable to affect any payment instruction(s) on the payment date owing to any one or more of the following circumstances:

If the payment instruction(s) issued by You is/are incomplete, inaccurate, invalid and delayed;

If the payment account has insufficient funds/limits to cover for the amount as mentioned in the payment instruction(s); If the funds available in the payment account are under any encumbrance or charge; If Your bank or the National Clearing Centre refuses or delays honouring the payment instruction(s);

If payment is not processed by biller upon receipt;

Circumstances beyond the control of WALIT (including, but not limited to, fire, flood, natural disasters, bank strikes, power failure, systems failure like computer or telephone lines breakdown due to an unforeseeable cause or interference from an outside force). In case the bill payment is not effected for any reason, You will be intimated about the failed payment by an e-mail.

Bus Tickets

WALIT is only a bus ticket agent. It does not operate buses or offers bus transport services. In order to provide a comprehensive choice of bus operators, departure times and prices to customers, WALIT has tied up with many bus operators and service providers. WALIT’s advice to customers is to choose the bus operators who they are aware of and whose service they are comfortable with.

WALIT’s responsibilities include:
issuing a valid ticket (a ticket that will be accepted by the bus operator) for its network of bus operators;
providing refund and support in the event of cancellation; and
providing customer support and information in case of any delays/inconvenience.

WALIT’s responsibilities do not include:
The bus operator’s bus not departing/reaching on time;
The bus operator’s employees being unprofessional or engaging in unlawful conduct;
The bus operator’s bus seats, etc., not being up to the customer’s expectation;
The bus operator cancelling the trip due to any reason;
The baggage of the customer getting lost/stolen/damaged;
The bus operator changing a customer’s seat at the last minute to accommodate any of the following passengers: senior citizens, children, pregnant women, persons with disability or any other person in a situation of emergency;

The customer waiting at the wrong boarding point (please call the bus operator to find out the exact boarding point if You are not a regular traveller on that particular bus or route); The bus operator changing the boarding point and/or using a pick-up vehicle at the boarding point to take customers to the bus departure point.

The arrival and departure times mentioned on the ticket are only tentative timings. However, the bus will not leave the source before the time that is mentioned on the ticket. Passengers are required to furnish the following at the time of boarding the bus:

A copy of the ticket (a printout of the ticket or the printout of the ticket e mail). Identity proof (Identity Card, Driving license, Student ID card, Company ID card, Passport, MRA card or Voter ID card). Failing to do so, they may not be allowed to board the bus. Passengers must also be aware of the following :

Change of bus: In case the bus operator changes the type of bus due to some reason, WALIT will refund the differential amount to the customer upon being intimated by the customers within 24 hours of the journey.

Cancellation Policy: Passengers are expected to read the ticket cancellation policy carefully. Tickets will be cancelled as per the cancellation policy linked with the ticket. The transaction charges will not be refunded in the event of ticket cancellation.

Refund policy mentioned on the ticket is indicative. The actual cancellation charges are determined by bus operators and bus providers at the actual time of cancellation. WALIT has no role in governing the cancellation charges.
Cancellation charges are calculated on the actual fare of the ticket. If any discount coupons are used while purchasing the ticket, the discounted value would be used to calculate the refund amount when a ticket is cancelled.
Amenities on the buses as shown on WALIT have been configured and provided by the bus service provider (bus operator). These amenities will be provided unless there are some exceptions on certain days. Please note that WALIT provides this information in good faith to help passengers to make an informed decision. Provision of video, air conditioning and any such other services mentioned by WALIT’s travel partners in the buses is their own responsibility. Any refunds/claims due to non-functioning or un-availability of these services needs to be settled directly with the bus service provider.
WALIT is not responsible for any kind of journey inconvenience, injury or death, caused during the journey or flowing from the journey.
For any issues relating to cancellation or refund, the passenger may contact WALIT within 15 days of date of travel, beyond which period request would not be processed.
WALIT may call the mobile phone number provided by You while registering with the WALIT Platform, or any updated mobile number subsequently provided by You on the WALIT Platform, or contact You via e-mail, for the purpose of collecting feedback from You regarding Your travel bookings, including but not limited to the bus facilities and/or services of the bus operator.
Grievances and claims related to the bus journey should be reported to WALIT support team within 10 days of Your travel date.

Movie Tickets

WALIT is an intermediary within the meaning of the Information Technology Act, 2000 and the rules thereunder and merely facilitates the sale and purchase of movie tickets between the merchant, i.e., the cinema owner, and customer. For the purposes of this section, a merchant shall mean a cinema owner or the person owning inventory of movie tickets that are being sold on the WALIT Platform. WALIT does not at any point of time during any transaction between the customer and the merchant, take the ownership of any of the products/services provided by merchant. Nor does WALIT at any point assert any rights or claims over the products/services offered by the merchant to the customer. In using the WALIT Platform for purchasing movie tickets, You explicitly agree and acknowledge that: Bookings for the tickets once made by You cannot be cancelled, exchanged or refunded; Your booking confirmation will be sent via an e mail and/or SMS;
You or the person collecting the ticket(s) on Your behalf need to print and present the e mail ticket at the counter in order to avail a physical ticket from the cinema box office of the merchant at the premises of the cinema hall concerned;
To collect the tickets from the cinema box office, it is mandatory for You or the person collecting the ticket(s) on Your behalf to present the debit/credit card that has been used to book ticket(s) along with the booking confirmation SMS or e mail print out;
The holder of a physical ticket is deemed to be the owner of the ticket(s);
A convenience fee per booking in respect of the ticket(s) is levied on all tickets booked by You online. Kindly check once before You make the booking;
As per the merchant’s terms and conditions, You need to make the bookings for the tickets in respect of the children above the age of 3 years;
As per the merchant’s terms and conditions, in case a physical ticket is lost or misplaced, a duplicate ticket cannot be issued;
If the merchant cancels the show, WALIT will not be held responsible for such cancellation. In such cases, WALIT will automatically issue a refund to Your WALIT wallet with applicable deductions the amount paid by You for the movie ticket(s) booked on WALIT within 48 hours of the cancellation;
If You do not receive a confirmation number (in the form of a confirmation SMS or e mail) after submitting payment information, or if You receive an error message or service interruption after submitting payment information, You should immediately report to the WALIT customer care. WALIT will not be responsible for any losses occurred in the process;
Please add movietickets@WALIT.net to Your address book to ensure e mail delivery in Your inbox. WALIT will not be responsible for any loss caused due to the confirmation e-mail or any other e-mail relating to the ticket booking process not being delivered to Your primary inbox;
By booking a ticket on the WALIT Platform, You agree and undertake to adhere to and comply with the terms and conditions of respective merchants in respect of all the bookings made by You for the tickets through the WALIT Platform;

As per the merchant’s terms and conditions, outside food and beverages are not allowed inside the cinema hall’s premises;
By accepting the T&Cs, including the specific terms and conditions in this section, You accept that WALIT may send the alerts to the mobile phone number/e mail provided by You while registering on the WALIT Platform or to any such number replaced and informed by You subsequently;
Notwithstanding anything to the contrary contained herein, neither WALIT nor affiliates of WALIT or its officers, directors, employees shall have any liability to You or to any third party for any direct, indirect, incidental, special or consequential damages or any loss of revenue or profits arising under or relating to the T&Cs, the WALIT Platform or WALIT Services, even if any of said parties had been advised of, knew of, or should have known of, the possibility of such damages. To the maximum extent permitted by law, WALIT’s maximum aggregate liability to You for any causes whatsoever, and regardless of the form of action (whether liability arises due to negligence or any other tort, breach of contract, violation of statute, misrepresentation or for any other reason), will at all times be limited to Rs. 5,000. To the maximum extent permitted by law, You waive, release, discharge and hold harmless WALIT or affiliates of WALIT, and each of their directors, officers, employees, and agents, from any and all claims, losses, damages, liabilities, expenses and causes of action arising out of Your use of the WALIT Platform and/or WALIT Service.
Ticket(s) booked with cancellation protect can be cancelled upto 3 hours before the show time e.g. If you have booked tickets for show time Sunday 7 PM, you can cancel the tickets upto 3:59 PM on that Sunday.

In case you cancel your ticket within the cancellation period, you will receive 100% refund on ticket price e.g. If you have booked tickets for show time Sunday 7 PM and you cancel the ticket(s) anytime before 3:59 PM on that Sunday, you will get 100% refund in your WALIT Wallet within 24 hours of canceling the ticket.
On booking ticket(s) with cancellation protect, You will receive a booking confirmation sms/e-mail. Please note that the booking confirmation is not Your ticket and You won’t be able to enter the cinema with this booking confirmation.
Your ticket(s) will be sent to you over sms/e-mail only after the cancellation period is over e.g. if your movie’s show time is Sunday 7 PM, you will receive your ticket details after 4 PM on that Sunday.
Refund will only be given for the movie ticket amount, any additional amount paid for Cancellation Protect, convenience fee or food and beverages will not be refunded. On cancellation of the ticket, the cinema operator reserves the right to allow or disallow redemption of the food item in the order.

Partial cancellation of an order is not allowed.

Cancellation Protect is a promotional offer by WALIT LTD Communications Ltd. (WALIT) and it reserves the right to alter the terms or discontinue the offer at any time without prior notice,WALIT may suspend any user’s ability to participate in the program at any time for any reason at its discretion.
Cancellation protect feature entitles the user to an enhanced refund policy on movie ticket bookings through WALIT.
Cancellation Protect feature is available only for a limited number of seats and on select cinemas.
All seat layouts are representative in nature, distance between rows & from screen can differ from the actual.

In case of any issues, the interpretation of WALIT will be considered final.
Theme/Water/Amusement Parks Tickets

WALIT is an intermediary within the meaning of the Information Technology Act, 2000 and the rules thereunder and merely facilitates the sale and purchase of tickets between the merchant and the customer. For the purposes of this section, merchant shall mean any theme park, water park, amusement park or any other similar establishment for which ticket(s) have been purchased through the WALIT Platform. WALIT does not at any point of time during any transaction between the customer and merchant take the ownership of any of the products/services provided by the merchant. Nor does WALIT at any point asserts any rights or claims over the products/services offered by the merchant to the customer. In using the online ticketing service on the WALIT Platform, You explicitly agree and acknowledge the following:
Bookings for the tickets once made by You cannot be cancelled, exchanged or refunded;
Your booking confirmation will be sent via an e mail and/or SMS. For e-tickets, You need to print and present the e-mail confirmation at the ticket counter in order to avail a physical ticket(s)and/or band(s), as the case may be, from the ticket counter;
WALIT will not responsible for any loss, damage or injury sustained by the customer at the theme park/water park/amusement park premises or any other similar establishment for which ticket(s) were purchased through the WALIT Platform;
WALIT will not be responsible if certain activities, rides, slides and attractions purported to be offered by the merchant were not functional on any particular day;

By purchasing tickets through the WALIT Platform, You warrant and represent that You are in good health and acknowledge the risks that are incumbent while undertaking the activities offered by the merchants;
To collect the tickets from the ticket counter, it is mandatory for You to present to the merchant run ticket counter, the debit/credit card that has been used to book tickets along with the booking confirmation (SMS/e-mail printout). The holder of a physical ticket is deemed to be the owner of the ticket;
A convenience fee per booking in respect of the ticket may be levied on the tickets booked by You online. Kindly check once before You make the booking;
You need to make bookings for the tickets in respect of children (of certain age or height) as per the merchant terms and conditions;
As per the merchant terms and conditions, in case a physical ticket and/or band is lost or misplaced, a duplicate ticket and/or band cannot be issued;
If the merchant cancels the activities, WALIT will not be held responsible for the same. In such cases, WALIT will automatically issue a refund to Your WALIT wallet with applicable deductions the amount paid by You for the ticket(s) booked on WALIT within 96 hours from the event date;
If You do not receive a confirmation number (in the form of a confirmation SMS or e mail) after submitting payment information, or if You receive an error message or service interruption after submitting payment information, You should immediately report to the WALIT customer care. WALIT will not be responsible for any losses occurred in the process;
By making a booking of a merchant ticket, You agree and undertake to adhere to and comply with the terms and conditions of respective merchant establishments in respect of all the bookings made by You for the tickets through the WALIT Platform;
As per the merchant terms and conditions, outside food and beverages are not allowed inside the premises;

By accepting the T&Cs, including the specific terms and conditions in this section, You accept that WALIT may send the alerts to the mobile phone number/email provided by You while registering for the WALIT Platform or to any such number replaced and informed by You subsequently;
Notwithstanding anything to the contrary contained herein, neither WALIT nor its affiliates of WALIT, its officers, directors, employees shall have any liability to You or to any third party for any direct, indirect, incidental, special or consequential damages or any loss of revenue or profits arising under or relating to these terms, the WALIT Platform or the WALIT Services, even if any of said parties had been advised of, knew of, or should have known of the possibility of such damages. To the maximum extent permitted by law, WALIT’s maximum aggregate liability to You for any causes whatsoever, and regardless of the form of action (whether liability arises due to negligence or any other tort, breach of contract, violation of statute, misrepresentation or for any other reason), will at all times be limited to Rs. 5,000. To the maximum extent permitted by law, You waive, release, discharge and hold harmless WALIT or affiliates of WALIT, , and each of their directors, officers, employees, from any and all claims, losses, damages, liabilities, expenses and causes of action arising out of Your use of the online platform;

Coupon Redemption

In addition to the T&Cs, coupon redemption is subject to standard and specified terms and conditions mentioned by respective retailers. Coupons are issued on behalf of respective retailers. Hence, any damages, injuries, losses incurred by the You as a result of using the coupon is not the responsibility of WALIT and its affiliates, and each of their directors, officers, employees. Total cashback for a user cannot be more than 50% of his payments or Rs 10,000, whichever is higher. This term supersedes any offer related to any other WALIT Service.

WALIT Marketplace – Travel

You hereby acknowledge and agree that WALIT merely provides online marketplace services through its WALIT Platform (including but not limited to its website www.WALIT.net or app) in order to facilitate listings/bookings by aggregators directly and/or through its Merchants (including but not limited to flight, hotel and car hire booking and price comparisons). The travel booking related services are also called the Marketplace Terms are an integral part of the Agreement and the T&Cs. You can make these bookings subject to the respective aggregator’s terms and conditions. Most hotels have a policy that do not allow unmarried couples to check in. For more information, WALIT requests You to contact the hotel in order to get further clarifications and confirmation or the same can be confirmed on their websites as well. You are requested to please go through the Merchant/vendor provided terms and conditions before making any bookings for hotels, flights, car rental, etc., through the WALIT Platform. Some such Merchant/vendor provided terms and conditions may be found on their websites.
If a link to the Merchant/vendor specific terms and conditions is not provided here then You are expected to find them on their websites or procure them from the vendors/Merchants directly through any other means. WALIT is not responsible for Your inability to access such terms and conditions or for any loss resulting from such terms and conditions or lack thereof. You agree and acknowledge that the actual contract for sale is directly between You and the Merchant/vendor. WALIT provides these services to You which are informational in nature. WALIT is not a travel or booking agent or a last mile service provider to You and, therefore, WALIT shall not be deemed to be liable for any fault in the content/booking/listing services provided by aggregator or the Merchant/vendor.

WALIT is also not responsible for setting or controlling the prices applicable to such searches and bookings through the WALIT Platform. All such listings/bookings are provided by the aggregator directly and/or through its Merchants/vendors and are subject to the terms and conditions imposed by the concerned aggregator or the Merchant/vendor. WALIT does not control or prevent changes in the published details and descriptions of websites/apps operated by the aggregator or the Merchant/vendor and is not responsible for any content therein.

WALIT has no control over the existence, quality, safety or legality of items displayed; the accuracy of the aggregator’s content or listings; the ability of the aggregator and Merchant/vendor to sell items or provide services. WALIT does not at any point of time during any transaction between You and aggregator/Merchant/vendor, take the ownership of any of the listing, bookings offered by the aggregator/Merchant/vendor. Nor does WALIT at any point asserts any rights or claims over the same offered by the aggregator/Merchant/vendor to You. In using the online marketplace service, You explicitly agree and acknowledge that:

WALIT, through the WALIT Platform makes available, content/listings/bookings offered by the aggregators either directly and/or through its Merchants/vendors. Availing such bookings/listings will be subject to the terms of offer for sale and such other additional terms, if any, as specified by such aggregator.
WALIT is not a warrantor of the content/listings/bookings being offered on WALIT by various aggregators or Merchant/vendors. You understand that any issue or disputes regarding the warranty, guarantee, quality, and service will be addressed as per the terms and conditions of the aggregator or the Merchant/vendors, and You agree to handle such issues and disputes directly between You and the aggregator or Merchant/vendor. You acknowledge that WALIT gives no guarantee, either express or implied, regarding the use or availability of online marketplace service or bookings made by You through online marketplace.

WALIT, may at its discretion, offer marketing promotion benefits by way of gift coupons, cash back, free gifts, etc., on all or some of the products or services from time to time. WALIT is not liable for any defect or fault in listings/bookings, content the product or deficiency in service of the aggregator or Merchant/vendor purchased through the WALIT Platform. WALIT is not responsible for any warranty, guarantee, post sale claims, genuineness of listings/bookings, content, products and services as WALIT is just a platform that facilitates booking through the aggregator or Merchant/vendor. WALIT will not be liable for any claims including but not limited to any misrepresentation by the aggregator or the Merchant/vendor in its content/listings/bookings.

The WALIT Platform makes available general Third Party Content. Third Party Content would also be available to You on the e-mail received by You from WALIT. WALIT will not be responsible for infringement of any third party’s intellectual property rights and rights of privacy in such cases. The provision of Third Party Content is for general informational purposes only. You acknowledge that the Third Party Content provided to You is obtained from sources believed to be reliable. WALIT does not provide any guarantee with respect to any the Third Party Content and WALIT shall not be held liable for any loss suffered by You based on its reliance on/or use of such Third Party Content. You should contact such third party site/app for their terms and conditions, privacy policy, complaints and clarification governing various features and offers or the products and services offered by them.

Please check visa and passport requirements needed for Your travel itinerary. WALIT is not liable for issues related to visa and incorrect passport info or any issues arising under the laws of Mauritius or of any other country.

Cancellation/refund: The cancellation/refund in respect of the bookings and charges, if any, will also be governed as per the terms and conditions of the aggregator or of the Merchant/vendor. WALIT has no role in governing refund/cancellation charges. WALIT, being an online marketplace services provider, will not be responsible for refund/cancellation including any charges arising therefrom. The aggregator or the merchant/vendor is solely responsible for the content/listings/bookings made available by it through the WALIT Platform and You should contact the respective aggregator or Merchant/vendor directly in relation to the above mentioned queries.
Use of Information: By accepting T&Cs in general including the SLID terms and the Marketplace Terms, You accept that WALIT may send alerts to the mobile phone number/ e-mail address provided by You while registering for the WALIT Service/WALIT Platform or to any such number/e-mail address replaced and informed by You subsequently.
Limitation of liability and waiver: In no event, WALIT will be liable to You for any special, indirect, incidental, consequential, punitive, reliance, or exemplary damages (including without limitation lost business opportunities, lost revenues, or loss of anticipated profits or any other pecuniary or non-pecuniary loss or damage of any nature whatsoever) arising out of or relating to:

(i) this Agreement, including these T&Cs and Marketplace Terms;
(ii) the SLID Agreement;
(iii) the WALIT Services, the WALIT Platform or any reference site/app/platform/service; or
(iv) Your use or inability to use the WALIT Services, the WALITPlatform (including any and all materials) or any reference sites/app/platform/service, even if WALIT or a WALIT authorized representative has been advised of the possibility of such damages.

In no event, WALIT or any of its directors, employees will be liable to You for any damages, liabilities, losses, and causes of action arising out of or relating to:
(i) this Agreement, including these T&Cs and the Marketplace Terms;
(ii) the SLID Agreement;
(iii) the WALIT Services, the WALIT Platform or any reference site/app/platform/service; or
(iv) Your use or inability to use the WALIT services, the WALIT Platform (including any and all materials) or any reference sites/app/platform/service; or
(v) any other interactions with WALIT, however caused and whether arising in contract, tort including negligence, warranty or otherwise, beyond or in excess of the amount paid by You, if any, for using the portion of the WALIT Service or the WALIT Platform giving rise to the cause of action, or beyond or in excess Rs. 5,000, whichever is less.

You acknowledge and agree that WALIT has offered its products and services, set its prices, and entered into this Agreement in reliance upon the warranty disclaimers and the limitations of liability set forth herein, that the warranty disclaimers and the limitations of liability set forth herein reflect a reasonable and fair allocation of risk between You and WALIT, and that the warranty disclaimers and the limitations of liability set forth herein form an essential basis of the bargain between You and WALIT.

WALIT would not be able to provide the services to You on an economically reasonable basis without these limitations. Applicable law may not completely allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitations or exclusions will apply to You subject to applicable law. In such cases, WALIT’s liability will be limited to the fullest extent permitted by applicable law. This paragraph shall survive the termination of this Agreement, including these T&Cs, SLID terms and the Marketplace Terms.

Dispute Resolutions: If any dispute, controversy or claim arises under this Agreement or in relation to any WALIT Service or the WALIT Platform, including any question regarding the existence, validity or termination of this Agreement or these T&Cs or these Marketplace Terms (hereinafter Dispute), the parties shall use all reasonable endeavours to resolve such Dispute amicably. If the parties are unable to resolve the Dispute amicably within 30 days of the notice of such Dispute, WALIT may elect to resolve any Dispute by a binding arbitration in accordance with the provisions of the Mauritian Arbitration & Conciliation Act, 1996 (hereinafter Act). Such Dispute shall be arbitrated on an individual basis and shall not be consolidated in any arbitration with any claim or controversy of any other party.

The Dispute shall be resolved by a sole arbitrator, appointed in accordance with the Act. The seat of the arbitration shall be Port Louis and the language of this arbitration shall be English. Either You or WALIT may seek any interim or preliminary relief from a court of competent jurisdiction in Port Louis necessary to protect the rights or the property belonging to You or WALIT (or any of our agents, suppliers, and subcontractors), pending the completion of arbitration. Any arbitration shall be confidential, and neither You nor WALIT may disclose the existence, content or results of any arbitration, except as may be required by law or for purposes of enforcing the arbitration award. All administrative fees and expenses of arbitration will be divided equally between You and WALIT.In all arbitrations, each party will bear the expense of its own lawyers and preparation. This paragraph shall survive termination of this Agreement, the T&Cs or the Marketplace Terms.

Jurisdiction: Subject to the Dispute Resolution section above, You agree that any claim or dispute You may have against WALIT must be resolved by a court having jurisdiction in Port Louis, Mauritius. You agree to submit to the personal jurisdiction of the courts located within Port Louis, Mauritius, for the purpose of litigating all such claims or disputes. This Agreement shall be governed by Mauritian law. This paragraph shall survive termination of this Agreement.

Fees and Charges:WALIT LTD shall be charging such fees for the purchase of the Gold as per the Instructions of the Customer as may be indicated while setting up of the Instructions. Notwithstanding this, WALIT LTD reserves the discretion to modify the charges at any point of time. All the fees and charges applicable for availing Gold Savings Plan shall be as per the rates fixed by WALIT LTD at its sole discretion which shall be informed to the Customer by hosting the details of the fees and charges on the WALIT Platform, from time to time and/ or through any other mode or channel of communication as WALIT LTD may deem fit.
Any government charges, duty or debits, or tax payable as a result of purchase of the Gold as per the Gold Savings Plan shall be the Customer’s responsibility and if imposed on WALIT LTD, WALIT LTD shall have the right to debit such charges, duty or tax against the Customer’s account/Customer’s Card.

Termination:The Customer can visit the profile or GAP on WALIT Platform any time and can disable the Gold Savings Plan. WALIT LTD may withdraw or terminate the Gold Savings Plan at any point of time without assigning any reasons whatsoever. WALIT LTD may suspend or terminate the Gold Savings Plan without prior notice if the Customer has breached any of Gold Savings T&Cs.

Miscellaneous: WALIT LTD shall have the right of set-off and lien, irrespective of any other lien or charge, present as well as future on the deposits held in the account/wallet/GAP of the Customer, to the extent of all outstanding dues, whatsoever, arising as a result of this arrangement under the Gold Savings Plan extended to and/or used by the Customer.

Physical Goods Marketplace – Terms & Conditions

Please read the following terms and conditions (“T&Cs”/”Agreement”) carefully before registering on, accessing, browsing, downloading or using the WALIT LTD website located at walit.net/shopit, or the WALIT / SHOPIT mobile application, WALIT WAP, WALIT IVR or any similar platform (hereinafter collectively referred to as, the “WALIT Platform”) run by WALITLTD, having its registered office at Nagen House, Kumkuma Lane, Trou Aux Biches, Mauritius (hereinafter collectively, “PEPL”/”WALIT LTD”/”SHOPIT”), on any device and/or before availing any physical goods marketplace related services offered by WALITLTD on the WALIT Platform (hereinafter individually, “WALIT Marketplace Service” and collectively, the “WALIT Marketplace Services”).

A. Eligibility

The WALIT Marketplace Services are not available to persons under the age of 18 (Eighteen) or to anyone previously suspended or removed by WALIT LTD from availing the WALIT Marketplace Services or accessing the WALIT Platform. By accepting the T&Cs or by otherwise using the WALIT Marketplace Services on the WALIT Platform, you represent that you are at least 18 years of age and have not been previously suspended or removed by WALITLTD, or disqualified for any other reason, from availing the WALIT Marketplace Services or using the WALIT Platform. In addition, you represent and warrant that you have the right, authority and capacity to enter into this Agreement and to abide by all the T&Cs as part of this Agreement. Finally, you shall not impersonate any person or entity, or falsely state or otherwise misrepresent your identity, age or affiliation with any person or entity. Finally, in the event of any violation of the T&Cs, WALIT LTD reserves the right to suspend or permanently prevent you from availing WALIT Marketplace Services or using the WALIT Platform.

B. WALIT Marketplace Terms and Conditions

The T&Cs in relation to the online marketplace service on the WALIT Platform set out below are applicable to and binding on you in conjunction with the general T&Cs and the SLID terms and conditions already accepted by you. Each T&C or the SLID term or condition is applicable to and binding on you, or any of your activities on the WALIT Platform, even if such term or condition is not specifically reproduced herein below. The terms ‘Agreement’ or ‘T&Cs’ mentioned here includes the terms and conditions in relation to the marketplace set out below, the SLID terms and conditions, and other service-specific terms and conditions in relation to WALIT Marketplace Services or WALIT Platform.

WALIT LTD is the provider of online marketplace service, where branded merchandises are displayed online by the various registered merchants (hereinafter “Merchant” or “Merchants”) for sale and you can purchase the same, subject to the Marketplace Terms as well as T&Cs in general. WALIT LTD offers the online marketplace service to you through various modes including issue of coupons & vouchers and through various websites accessible through the WALIT Platform. The actual contract for sale is directly between the Merchant and you. WALIT LTD provides the services of listing catalogues, pricing, shipping, etc. which is informational and it is up to you to follow it or not. WALIT LTD may help facilitate the resolution of disputes through various modes.

WALIT LTD has no control over:

(a) the existence, quality, safety or legality of items displayed;
(b) the accuracy of third party content or listings including that of registered Merchants;
(c) the ability of Merchant’s or sellers to sell items;
(d) the ability of buyers to pay for items. WALIT LTD does not, at any point of time during any transaction between buyer and Merchant or seller, take the ownership of any of the goods offered by the Merchant or seller. Nor does WALIT LTD, at any point, assert any rights or claims over the goods or services offered by the Merchant or seller to the buyer. In using the online market place service, you explicitly agree and acknowledge that:

WALIT LTD, through the WALIT Platform also makes available a variety of branded products/ services offered by its Merchant partners. Purchase of such products will be subject to the terms of offer for sale, and such other additional terms, if any, as specified by the Merchant.
WALIT LTD is a facilitator and does not take any legal responsibility for the authenticity or quality of such branded products/services and customers are encouraged to exercise prudence and diligence (including by viewing any available customer reviews of the products or services or the Merchant) before purchasing such products or availing such services.

The price of products offered on the WALIT Platform is MRP, retail price, sale price, discounted price as offered by our Merchant partner. WALIT Ecommerce does not either directly or indirectly influence the price of the products offered by the Merchant partner. WALIT LTD is not liable for any manufacturing defect, faulty product received, warranty claims, after sales service for any of the products purchased on the WALIT Platform. WALIT LTD is not linked with any warranty, guarantee, post-sale claims, genuineness of products or brand, as it is just a platform that facilitates sales for its Merchant partners. WALIT LTD will make best efforts to assist customers in issue resolution including refund or arranging replacement but it will not bear the risk from legal claims for any misrepresentation or selling of wrong product.

The WALIT Platform makes available general third party information such as, product catalogues, lists of authorized dealers and reports on news, entertainment, technology and features, advertisements, images and photographs of the products and other data from external sources hereinafter “Third Party Content”). Similar Third Party Content would also be available to you on the email received by you from WALIT LTD. The provision of Third Party Content is for general informational purposes only. You acknowledge that the Third Party Content provided to you is obtained from sources believed to be reliable. WALIT LTD does not provide any guarantee with respect to any of the Third Party Content and WALIT LTD shall not be held liable for any loss suffered by you based on your reliance on or use of such Third Party Content.

Cancellation
ancellation by WALIT LTD: There may be certain orders that WALIT LTD’ Merchant partners are unable to accept and service and these may need to be cancelled. Some situations that may result in your order being cancelled include, non-availability of the product or quantities ordered by you, non- availability of the delivery service in the address to which product is required to be shipped, inaccuracies or errors in pricing information specified by our Merchant partners, problems identified by WALIT LTD’s credit and fraud avoidance department or due to any major technical snag. WALIT LTD may also require additional verifications or information before accepting any order. WALIT LTD will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card or bank account has been charged, the said amount will be reversed back in your credit card / bank account. A promo code, once used, shall not be refunded in case of cancellation of order either by you or WALIT LTD.
Cancellation by the customer: In case of requests for order cancellations, WALIT LTD reserves the right to accept or reject requests for order cancellations for any reason whatsoever. As part of usual business practice, if WALIT LTD receives a cancellation notice and the order has not been processed/ approved by WALIT LTD, WALIT LTD shall cancel the order and refund the entire amount to you instantly. WALIT LTD will not be able to cancel orders that have already been partially or fully processed. WALIT LTD has the full right to decide whether an order has been processed or not or whether an order has been partially or fully processed. You agree not to dispute the decision made by WALIT LTD and accept WALIT LTD’s decision regarding the cancellation. In cases where it is not possible to cancel orders since they have already been shipped, refund shall be made subject to the return process post return request is raised and you would get replacement or refund once the original item is back with the Merchant partner in good sale-able condition.
WALIT LTD reserves the right to cancel any orders that classify as ‘Bulk Order’ as determined by WALIT LTD as per certain criteria. Any WALIT LTD promo code used for placing the ‘Bulk Order’ will not be refunded as per this cancellation policy. An order can be classified as ‘Bulk Order’ if it meets with any of the below mentioned criteria, which includes but is not limited to:

Products ordered are not for self-consumption but for commercial resale;
Multiple orders placed for same product at the same address;
Bulk quantity of the same product ordered;
Invalid address given in order details; or
Any malpractice used to place the order.

Promo codes shall be subject to specific terms and conditions, from time to time, and WALIT LTD may disallow usage which breaches such terms and conditions.
Delivery of the Product: Your shipping address and pin code will be verified with the database of WALIT LTD for delivery serviceability before you proceed to pay for your purchase. In the event your order is not serviceable by our logistics partners or the Merchant or the area is not covered, we would request you to provide us with an alternate shipping address which we expect to have on our partner/Merchant’s delivery list. In case there is any dispute regarding the shipment of the product or services for the area not covered by WALIT LTD, in such cases WALIT LTD will not be responsible for the non-delivery of the product.
In case you book multiple orders for the products and services in one transaction, WALIT LTD would endeavour to ship all products together. However, this may not always be possible due to some product characteristics or logistical issues. If you purchase multiple products in single transaction, then all the products would be dispatched to a single shipping address given by you. If you wish to ship products to different addresses, then you should book the orders separately based on the delivery addresses. Products shall be delivered by the Courier Partner at the address given by the customer while making the purchase and WALIT LTD shall be not be held responsible in case the address shared was incorrect.

Return Policy

In the event you receive a damaged / defective product or a product that does not comply with the specifications as per your original order, you are required to get in touch with the customer service team.
Upon receiving your complaint, WALIT LTD shall verify the authenticity and the nature of the complaint. If WALIT LTD is convinced that the complaint is genuine, WALIT LTD will inform the relevant Merchant of such complaint and request for a replacement. However, in the event of frivolous and unjustified complaints regarding the quality and content of the products, other than not requesting the Merchant for a replacement, WALIT LTD reserves the right to pursue necessary legal actions against you and you will be solely liable for all costs incurred by WALIT LTD in this regard. You expressly acknowledge that the Merchant selling the defective product/ service will be solely responsible to you for any claims that you may have in relation to such defective product/ service and WALIT LTD shall not in any manner be held liable for the same.
Before accepting shipment of any product, kindly ensure that the product’s packaging is not damaged or tampered. If you observe that the package is damaged or tampered, WALIT LTD requests you to refuse to accept delivery and inform WALIT LTD at the earliest. The return process of the product may be restricted by WALIT LTD depending on the nature and category of the product.

In order to return any products sold through the WALIT Platform, you are required to comply with the following conditions:
For non-damaged/ non-defective product, you shall be allowed to return the product within the time frame displayed on website at the time of purchase;
Please notify WALIT LTD of receipt of damaged/ defective product within 48-hours of delivery to you. If you are unable to do so within 48-hours, WALIT LTD/Merchant/manufacturer/service provider shall not be held liable for the failure to replace the order;
WALIT LTD will arrange pick-up of the damaged/defective product through its own logistics partner. In the event WALIT LTD is unable to do so, WALIT LTD will notify you regarding the same and you will be required to dispatch the product using a reputed courier in your respective area within one (1) day from receipt of such notice. Courier freight charges will be reimbursed in such form as is determined by the logistics team upon prior consultation with WALIT LTD;
Products should be returned in their original packaging along with the original price tags, labels, barcodes, user manual, warranty card and invoices, etc.;
WALIT LTD offers hassle-free returns to simplify returns for buyers and sellers. The cost of return shipping for an item that is not properly described is the Merchant or seller’s responsibility. If applicable, you also authorize WALIT LTD to place the return shipping costs on your invoice;
It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of products during transit;
The returned products are subject to verification and checks by WALIT LTD in order to determine the legitimacy of the complaint/ return;
In the event the return of a product is duly accepted by WALIT LTD, the value of such product, as originally paid by you during acceptance of delivery of product or otherwise, as adjusted with any credits/discount/offers, will be refunded to you.

Refund will be processed based on the mode of payment and WALIT LTD will credit your refunds directly into WALIT Wallet account/source of payment. Refunds will be subject to the following:
Orders paid online will be refunded instantly through the WALIT Wallet/source of payment; For Cash on Delivery payments also the amount will be refunded into your WALIT Wallet/source of payment;

You can trigger a request in your WALIT Wallet to transfer the money from your WALIT Wallet to your bank account, subject to any applicable terms. It will take 3-21 working days for the money to show in your bank account depending on your bank’s policy. If for any reasons, amounts cannot be returned to your wallet, they will be returned through other modes, subject to you providing the necessary information and cooperation, to WALIT LTD. A promo code, once used, shall not be refunded in case of cancellation of order either by you or WALIT LTD.
By accepting the Marketplace Terms here and the T&Cs in general, you accept that WALIT LTD may send the alerts to the mobile phone number/ email address provided by you at the time of registering for the WALIT Marketplace Service/WALIT Platform or to any such number/e-mail address replaced and informed by you subsequently.

Content: Content on the WALIT Platform is displayed on “AS IS” basis, in the form received from the Merchants. While WALIT LTD tries to offer reliable data, WALIT LTD cannot promise that the catalogues will always be accurate and up-to-date, and you agree that you will not hold our catalogue providers or us responsible for inaccuracies in the catalogues. The catalogue may include copyrighted, trademarked or other proprietary materials. You agree not to remove any copyright, proprietary or identification markings included within the catalogues or create any derivative works based on catalogue content.

Limitation of liability and waiver: In no event, WALIT LTD or its Merchants, sellers, contractors, agents, licensors, partners or suppliers will be liable to you for any special, indirect, incidental, consequential, punitive, reliance, or exemplary damages (including without limitation lost business opportunities, lost revenues, or loss of anticipated profits or any other pecuniary or non-pecuniary loss or damage of any nature whatsoever) arising out of or relating to:
(i) this Agreement/T&C;
(ii) the SLID Agreement;
(iii) the WALIT Marketplace Services, the WALIT Platform or any reference site/app/platform/service; or
(iv) your use or inability to use the WALIT Marketplace Services, the WALIT Platform (including any and all materials) or any reference sites/app/platform/service, even if WALIT LTD or a WALIT LTD authorized representative has been advised of the possibility of such damages.

In no event, WALIT LTD or any of its contractors, directors, employees, agents, third party partners, licensors or suppliers will be liable to you for any damages, liabilities, losses, and causes of action arising out of or relating to:
(i) this Agreement;
(ii) the SLID Agreement;
(iii) the WALIT Marketplace Services, the WALIT Platform or any reference site/app/platform/service; or
(iv) your use or inability to use the WALIT Marketplace Services, the WALIT Platform (including any and all materials) or any reference sites/app/platform/service; or
(v) any other interactions with WALIT LTD, however caused and whether arising in contract, tort including negligence, warranty or otherwise, beyond or in excess of the amount paid by you, if any, for using the portion of the WALIT Marketplace Service or the WALIT Platform giving rise to the cause of action, or beyond or in excess Rs. 5,000/- (Rupees Five Thousand only), whichever is less.

You acknowledge and agree that WALIT LTD has offered its products and services, set its prices, and entered into this Agreement in reliance upon the warranty disclaimers and the limitations of liability set forth herein, that the warranty disclaimers and the limitations of liability set forth herein reflect a reasonable and fair allocation of risk between you and WALIT LTD, and that the warranty disclaimers and the limitations of liability set forth herein form an essential basis of the bargain between you and WALIT LTD. WALIT LTD would not be able to provide the services to you on an economically reasonable basis without these limitations. Applicable law may not completely allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitations or exclusions will apply to you subject to applicable law. In such cases, WALIT LTD’s liability will be limited to the fullest extent permitted by applicable law. This paragraph shall survive the termination of this Agreement, or the T&Cs, SLID terms and the Marketplace Terms.

Dispute Resolution: If any dispute, controversy or claim arises under this Agreement or in relation to any WALIT Marketplace Service or the WALIT Platform, including any question regarding the existence, validity or termination of this Agreement or T&Cs or the Marketplace Terms (hereinafter Dispute), the parties shall use all reasonable endeavours to resolve such Dispute amicably. If the parties are unable to resolve the Dispute amicably within 30 days of the notice of such Dispute, WALIT LTD may elect to resolve any Dispute by a binding arbitration in accordance with the provisions of the Indian Arbitration & Conciliation Act, 1996 (hereinafter Act). Such Dispute shall be arbitrated on an individual basis and shall not be consolidated in any arbitration with any claim or controversy of any other party. The Dispute shall be resolved by a sole arbitrator, appointed by WALIT LTD in accordance with the Act.
The seat of the arbitration shall be New Delhi and the language of this arbitration shall be English. Either you or WALIT LTD may seek any interim or preliminary relief from a court of competent jurisdiction in New Delhi necessary to protect the rights or the property belonging to you or WALIT LTD (or any of our agents, suppliers, and subcontractors), pending the completion of arbitration. Any arbitration shall be confidential, and neither you nor WALIT LTD may disclose the existence, content or results of any arbitration, except as may be required by law or for purposes of enforcing the arbitration award. All administrative fees and expenses of arbitration will be divided equally between you and WALIT LTD. In all arbitrations, each party will bear the expense of its own lawyers and preparation. This paragraph shall survive termination of this Agreement, the T&Cs or the Marketplace Terms.

Jurisdiction and dispute resolution: Subject to the Dispute Resolution section above, you agree that any claim or dispute you may have against WALIT LTD must be resolved by a court having jurisdiction in Port Louis, Mauritius. You agree to submit to the personal jurisdiction of the courts located within Port Louis, Mauritius, for the purpose of litigating all such claims or disputes. This Agreement shall be governed by Mauritian law. This paragraph shall survive termination of this Agreement.

C. CASHBACKAny Cashback (subject to terms and conditions therein) for sale of physical goods on WALIT Platform is being extended by WALIT LTD (“WALIT”) for using “WALIT Payments” on marketplace run and operated by WALIT LTD. Cashback can be used to pay for anything on Merchants accepting “WALIT payments” platform.
Disclaimer: WALIT cash used in WALIT Wallet is a semi closed payment instrument and may be used for the purchase of third party products or may be transferred to the person’s bank account.

D. GOLDBACKAny Goldback (subject to terms and conditions therein) is being extended by WALIT LTD for using “WALIT Payments” on marketplace run and operated by WALIT LTD. For details and FAQ on WALIT Gold, please visit – https://WALIT.net

E. Quick Response (“QR”) Code based sales through Merchant’s brick and mortar stores (“Stores”) Order processing mechanism: Customer physically visiting the Store will choose the product and scan the QR code through ‘SHOPIT’ mobile application to initiate the sale transaction.
Customer shall apply the promo code as displayed to the Customer on WALIT mobile application upon his/her choice of this payment method, on the Platform and on successful application of the same, the Customer will get a pick up code.
Merchant shall confirm the pick up code with the Customer.
Merchant shall physically deliver the product to the Customer by hand together with invoice. There will be no role of WALIT LTD or any courier partner.
Customer shall have the option of making the payments for such products through wallet/Payment Gateway/Cash.
Merchant shall complete the sale transaction upto full satisfaction of the customer and WALIT Ecommerce shall not be liable or responsible at all.
In cases of sales through QR code, products will be non-returnable, non-cancelable through WALIT Platform and all Customer’s concerns/queries/disputes like non-delivery/return/refund/replacement/repair/exchange/warranty/guarantee/usage etc. shall be resolved by the Merchant directly with the Customer. WALIT Ecommerce shall not be held liable in any case.
It shall be the responsibility of the Merchant to make the Customer aware of its various applicable policies like return/refund/replacement/repair/exchange/warranty/guarantee/usage etc. and also to make the same as part of the invoice.

Dispute Resolution
If any dispute, controversy or claim arises under this Agreement or in relation to any WALIT Service or the WALIT Platform, including any question regarding the existence, validity or termination of this Agreement or T&Cs (hereinafter Dispute), the parties shall use all reasonable endeavours to resolve such Dispute amicably. If the parties are unable to resolve the Dispute amicably within 30 days of the notice of such Dispute, WALIT may elect to resolve any Dispute by a binding arbitration in accordance with the provisions of the Mauritian Arbitration & Conciliation Act, 1996 (hereinafter Act). Such Dispute shall be arbitrated on an individual basis and shall not be consolidated in any arbitration with any claim or controversy of any other party.
The Dispute shall be resolved by a sole arbitrator, appointed in accordance with the Act. The seat of the arbitration shall be Port Louis and the language of this arbitration shall be English. Either You or WALIT may seek any interim or preliminary relief from a court of competent jurisdiction in Port Louis necessary to protect the rights or the property belonging to You or WALIT (or any of our agents, suppliers, and subcontractors), pending the completion of arbitration. Any arbitration shall be confidential, and neither You nor WALIT may disclose the existence, content or results of any arbitration, except as may be required by law or for purposes of enforcing the arbitration award.
All administrative fees and expenses of arbitration will be divided equally between You and WALIT. In all arbitrations, each party will bear the expense of its own lawyers and preparation. This paragraph shall survive termination of this Agreement.

Governing Law and Forum for Disputes
Subject to the Dispute Resolution section above, You agree that any claim or dispute You may have against WALIT must be resolved by a court having jurisdiction in Port Louis, Mauritius. You agree to submit to the personal jurisdiction of the courts located within Port Louis, Mauritius, for the purpose of litigating all such claims or disputes. This Agreement shall be governed by Mauritian law. This paragraph shall survive termination of this Agreement.

Disclaimer for donations
Customer/user can donate to selected shrines/place of worship/NGO/trust through WALIT Platform using a number of payment methods such as WALIT wallet/credit/ debit cards/internet banking.

While availing donation services from WALIT Platform the Customer/user expressly agrees and affirms that:
This contribution is made from my own funds, and funds are not being provided to me by another person or entity for the purpose of making this contribution.
I am at least eighteen years of age.
I am making this contribution with my own personal card/funds and not with a corporate or business card/funds or any card/funds issued to another person.
Any donation amount transferred erroneously or for any other reason by the Customer to any shrine/place of worship/NGO/trust shall not be refunded to the Customer by WALIT LTD in any circumstances.
WALIT LTD reserves the right to modify or discontinue, temporarily or permanently the donation facility with or without notice at any time.
Customer/user agrees to act in a responsible and legal manner when using the WALIT LTD Platform. Customer/user shall comply with all applicable laws, rules and regulations and undertake not to use WALIT LTD Platform for any unlawful purpose or in a manner which is likely to cause harm or offense to any other user, shrines, place of worship, NGO, trust and/or WALIT LTD.
WALIT LTD’s website/mobile application contains links to other websites, Customer/user agrees that when they click on any of such links for making donations, he/she will be entering another website for which WALIT LTD/WALIT has no responsibility. We encourage/advise you to read and agree the privacy statements on all such websites as their policies/terms & conditions may be different from WALIT LTD/WALIT, prior to making any donations.
WALIT LTD disclaims any accountability, legal, losses/damages or else, that might arise because of the act, omission or otherwise of any Customer/user on its website/mobile application, or caused by the same. Customer/user expressly admits that WALIT LTD is only a “payment facilitator & intermediary” for making donations, and as such, stands indemnified from any accountability that might arise because of the same. Customer/user moreover acknowledges that visiting/using WALIT LTD website/mobile application is an implicit reception/confirmation of this disclaimer on their part.
Customer/user hereby expressly agrees to abide by all the terms and conditions applicable to WALIT Wallet Services provided in the applicable terms & conditions section of the WALIT LTD website/mobile application.
Customer agrees and confirm that WALIT LTD shall not have any responsibility/liability in case tax exemption is denied to the Customer/user by any tax authority due to whatsoever reasons and Customer/user shall not raise any dispute/claim against WALIT LTD. In such an event Customer/users shall approach the respective shrines/place of worship/NGO/trust for any query/claim.